Shipping policy

Shipping

Can Lab Secret facilitate international shipping

For International Shipping, Shipping rates are automatically calculated at check out. We provide international shipping to consumers.

For Bulk shipping, please contact our Customer Service via Whatsapp at +65 8188 8939.

Can my shipping address be different from my billing address

Yes, you may register a different billing address apart from your shipping address in your Shopify account.

Can Lab Secret ship my order to P.O.Boxes

Delivery is unavailable to P.O. Boxes and FELDA areas in Malaysia.

What are Lab Secret shipping rates for orders

Lab Secret absorbs shipment cost in major towns areas to East and West Malaysian Peninsular.

Which countries /Territories does Lab Secret currently cover for shipping

We ship our orders internationally, shipping rates will be reflected at checkout, if you face a problem with shipping, please check with our customer service if your country is on the list of internationally restricted locations.

Can I return or exchange my order via Lab Secret website

Please call our Customer Service Hotline on any refund or exchange of products or you may email to thelabsecret@hotmail.com with your order details.

What are Lab Secret refund policy

Lab Secret fully comply with the principal law for consumer protection in Malaysia in accordance with the Consumer Protection Act (CPA 1999), refunds will be granted in accordance with the recommended guidelines.

How does Lab Secret process a refund

Lab Secret processes refund directly to your credit card through the same payment mode payment was made.

I have returned my product but have not received a refund/exchange

You may wish to contact our Customer Service hotline or drop us an email at thelabsecret@hotmail.com with your order details.